Support Zebra in Cagayan de Oro is looking for a:
Retail Account – Client Advisor
Your role as Client Advisor will be to assist client inquiries in a timely, professional and courteous manner, act as an information resource, solve problems, communicate effectively, interact with various departments and demonstrate a commercial mindset and client-centric attitude.
Our Client Advisor for this Pioneer Retail Account will perform the following tasks:
- Answer customer inquiries received through email, WhatsApp, Instagram and Facebook; demonstrate strong written communication skills with a strong command of the English language and grammar
- Demonstrate luxury level customer service by providing thorough, accurate and up to date information on the brand, product, services, partnerships and initiatives
- Assist with client orders, returns, and online account issues; including but not limited to order placement, cancelations, quality, shipping, profile information and website navigation
- Assist clients with product selection and purchase by providing customised recommendations on styles, colours, personalisation and gift giving ideas
- Resolve client issues and complaints in a timely and appropriate manner to ensure high client retention and satisfaction
- Drive sales and purchase through proactive selling, upselling, cross selling and clientelling
- Identify and escalate emerging trends in product and client dissatisfaction
- Record client interactions using assigned systems and tools
- Meet and/or exceed all assigned key performance indicators and targets related to the key areas of responsibility
What are we looking for?
- Good customer service experience – Minimum of 1 year with a proven records or providing refined, friendly elevated service
- Proficient in the English language both written and verbal
- Good written communication skills: ability to articulate precises details and instructions in written format
- Experience in direct sales and client retention” proven ability to meet and/or exceed sales targets while developing customer relationships
- Proficient use of various computer programs and software (i.e. Word, Excel, Google Docs, Slack)
- Fashion and premium brand retail (ecommerce or brick and mortar) is a plus
- College level preferred
- Willingness to work on shifting schedule and/or extended hours as needed
Email: recruitment@supportzebra.com
*Please check the date of posting before applying. Some jobs may no longer be open after some time.